Before you book

How to make a booking?

The recommended way is to make a booking online; just fill in all the required information and confirmation is sent to you instantly. You are not required to prepay or enter credit card data in order to secure your booking. For more complicated routes and special requests, sending an email is the best way. You can also make bookings over the phone (although it is a less recommended way); in this case please have your flight number, arrival time and lead passenger name handy to speed up the booking process.

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Travelling with a dog.

If you are carrying a dog please note that the dog must be placed in a dog crate, otherwise we might not be able to accommodate your transport. There are no extra charges for such transport but we might need to use a large vehicle depending on your dog’s size.

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Should I tip the driver?

If you are happy with the service you receive, it’s customary to tip your driver between 5% and 15% of your total charge. This is entirely at your discretion. Even a very small tip will be much appreciated by your driver.

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Can I cancel my booking?

You can cancel your booking with no charge up to 24 hours before the pick up. Please refer to our terms and conditions for more information. Once we receive your cancellation request we will process it and you will receive a cancellation confirmation.

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